Refund Policy

1. Wrong Phone Numbers

Data bundles are delivered to the exact phone number entered at checkout. No refunds or reversals will be made for orders sent to a wrong phone number due to customer error. Always double-check the number before confirming your order.

2. Failed or Undelivered Orders

If an order fails or is not delivered by the provider, it is reviewed by our team. Eligible failed orders are refunded to your DataStreet wallet — for store link orders, the refund goes to the store owner's agent wallet.

Refunds are processed once per order. A refunded order is final and cannot be reprocessed.

3. Delayed Orders

Delivery time depends on the service and provider processing. If your order is delayed, contact customer support with your order ID and we will investigate with the provider.

4. Results Checker Vouchers

Results checker serial numbers and PINs are delivered instantly after payment. Because a revealed voucher cannot be resold, delivered vouchers are not refundable. If a voucher you received does not work, contact support with your order ID for a replacement or review.

5. How to Request a Refund

Open a complaint or contact support from your dashboard with your order ID. Our team reviews every request and responds as quickly as possible.